1. Introduction

DeepCore Technology Limited (hereinafter referred to as "we" or "us") respects and protects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you contact us or use our services, we may collect the following information:

• Name and contact information (email, phone number, address)
• Company name and job title
• Project requirements and related business information
• Payment information (securely processed through our third-party payment processor Stripe)
• Any other information you provide in contact forms or emails

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, visit times, click data)
• Information collected through cookies and similar tracking technologies

3. How We Use Information

We use the collected information for the following purposes:

• Service Provision: Process your requests, provide our professional services, and fulfill contractual obligations
• Communication: Respond to your inquiries, send project updates and important notices
• Service Improvement: Analyze website usage, improve user experience and service quality
• Payment Processing: Securely process transactions through our payment processor
• Compliance: Comply with legal obligations and protect our legitimate interests
• Marketing: Send relevant product and service information with your consent

4. Information Sharing and Disclosure

We do not sell your personal information. We only share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers, including:

• Payment Processing: Stripe for secure payment transaction processing
• Hosting Services: Website hosting and cloud service providers
• Communication Tools: Email service providers
• Analytics Tools: Website analytics services

These third parties only have access to information necessary to perform their services and are obligated to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information if required by law or if we have a good faith belief that disclosure is necessary to:

• Comply with legal obligations or legal process
• Protect our rights, property, or safety
• Investigate potential violations
• Protect the personal safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information:

• Use encryption technology to protect data transmission (SSL/TLS)
• Limit access to personal information
• Regularly review our information collection, storage, and processing practices
• Use trusted third-party service providers

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We will retain your personal information as long as necessary to fulfill the purposes for which it was collected, including:

• Meeting legal, accounting, or reporting requirements
• Resolving disputes
• Enforcing our agreements
• Supporting business operations

After project completion, we typically retain project-related information for at least 7 years to comply with business and legal requirements.

7. Your Rights

Under applicable data protection laws, you may have the following rights:

• Right of Access: Request access to personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restriction: Request restriction of processing your personal information
• Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us at contact@deepcore.cc.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Provide relevant content

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policy of any website you visit when you leave our site.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we may have information from or about a child, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country/region. Data protection laws in these countries/regions may differ from those in your country/region. By using our services, you consent to such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Significant changes will be notified via email.

We recommend reviewing this Privacy Policy periodically for any changes. Changes are effective immediately upon posting to this page.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

DeepCore Technology Limited (深芯科技有限公司)

Email: contact@deepcore.cc

Address: HONG KONG KWUN TONG KL NO.45 HOI YUEN ROAD YAU LEE CENTER UNIT 60 3/F